At Blackpool Teaching Hospitals we value the role that carers play in the lives of those who use our services. We make the following commitments to work together with our carers as expert partners in care.
We will listen and respect you.
Making sure your experience with the patient is known to all relevant staff, so they are aware of your needs as a carer.
We will involve you in the decisions about the care and treatment of the person you care for.
Including their recovery planning and at discharge, so you can best support them when they leave our services.
We will chat with you to understand your own needs so we can improve your health and wellbeing.
Informing you of your right to a Carers Assessment under the Care Act of 2014.
We will develop a Trust wide training programme for identifying carers of all ages.
This will ensure you are visible throughout the patient's journey with us.
We will identify you as the primary carer at the earliest opportunity.
Ensuring you have contact details for the service / ward to get updates about the person you care for.
We will include you in the planning and development of our services, with the opportunity to join patient and carer participation group across the Trust.
If you feel you are not being listened to, or not being supported as a Carer, please talk to the Service Manager or Nurse in Charge of this area.
